We want every customer to be completely satisfied. If something’s not right with your order, we’re here to make it right.

RETURN ELIGIBILITY
You can return an item within 90 days from the delivery date. To qualify:

• We accept returns of both defective and non-defective products
• We also accept returns of new and slightly used products

HOW TO REQUEST A RETURN

• Reach Out First: Contact us at contact@elcni.com or +1 (334) 941-0323. If your item is damaged or defective, include clear photos and a short description.

• Wait for Instructions: We’ll review your request and send return instructions. Please do not ship anything back until you receive approval.

• Return the Item: Once approved, you may ship the item using any trackable and insured method. A valid tracking number is required.

• Return Method: In-store (if applicable), drop-off location, or by mail.

REFUND PROCESS

• After your return is received and inspected (within 72 hours), your refund will be processed within 7 business days.

• You will receive a full refund, including original shipping and handling fees.

• We do not charge restocking fees.

WRONG OR DAMAGED ITEMS

• If the item you received is defective, damaged, or incorrect, please email us with a photo.

• No need to return it — we will send a replacement or issue a full refund, whichever you prefer.

CONTACT INFORMATION
Address: 2151 Elizabeth Dr, Parker, CO 80138, USA

Phone: +1 (334) 941-0323

Email: contact@elcni.com

Website: https://elcni.com